PORTLAND AUTO REPAIR

Dufresnes provided me with great service for my two "older" Toyotas from 2009 until 2016, when I "retired" them both for a new Toyota. Had some issues with new Toyota at the two year plus mark, and went to Dufresnes. They educated me that new car warranty was still in effect, and recommended I use that warranty at Dealer instead of giving them my money. That is real HONESTY!! Thanks Preston. And continuing with DuFresnes in 2021....still great service...

Always excellent service!

This shop is above and beyond in service, price, and communication. Preston will always get you scheduled right away, diagnose the issues, and communicate the priorities fairly and quickly. I have never been disappointed and will continue to always bring my car here for service. Preston goes the extra mile for me every time.

Great service. Nice people. We give them a 10!

Preston and the excellent mechanics at DuFresnes keep my old car going strong. Thank you! I'm depending on you to continue the good work.

Great service and quick.. warranty on a Alternator they replace was over by a day, No problem. Honored the warranty and only had to pay labor..

Great Service, willing to work with me to solve the problem. Good group to work with.

I had initially purchased a vehicle from the Du Fresne's lot from Preston Fowler the manager of Du Fresne's. Assured by Preston that Du Fresne has kept up all maintenance and the vehicle could go cross country if need be without any issues , I felt confident that the vehicle was sound. Unfortunately a day later the alternator on the vehicle died. Being a AAA member myself and Du Fresne's being a AAA certified shop I immediately called the tow company to have the vehicle towed to the shop. Preston gave all sorts of excuses trying to even blame me for the issues. After much back and forth Dufresne's agreed to replace the alternator at no cost to me. Great I'm thinking, until two months later the "new" alternator dies again leaving me stranded on the side of the road. I immediately called Du Fresnes and spoke with several people regarding the issue including Preston. Preston, not remembering he gave me a Du Fresne's invoice tried to lie by saying to me that the work wasn't done there. When he realized that in fact I have a Du Fresnes invoice for the alternator he then recommended that I call NAPA to get a refund - in which I did - but being that the car broke down in Mexico I did not qualify for the refund of nearly $400 I paid to have the vehicle towed and fixed. Upon learning this , I called Du Fresne's to let them know of the situation. Here I was greeted by a very aggressive Preston Fuller spinning the story and trying to avoid responsibility. His spin is that I bought a "part" from him and that since he didn't charge for the service the shop is not responsible. Well AAA begs to differ. The owner Nancy and other staff have also been trying to avoid responsibility. AAA is investigating the shop along with Preston Fuller. I'd be very careful using this shop and or working with Preston Fuller and his team. There is no integrity here. As you can see in the owner's reply, they are avoiding at all costs. No integrity here. I will be following up with AAA and the BBB as businesses like this need to be held accountable.

Did a fine job on the brake job.