Their prices are insanely high, and while my parent's sweat by the work they do, the last 2 cars I had worked on there had a new major issue within a week of picking up the car. Update: 9/1 in response to DuFresne's reply to my review: Thank you for your quick reply. To be more clear these two cars actually belong to my mother, Roxy C. (Last name omitted for privacy). The Toyota Tundra is currently at your shop. And it turns out the issue that it is having is surely one caused during the work that was done on the timing belt and water pump about a week ago. However, despite my mother specifically requesting to be contacted after diagnostics and before any repair, as well as that being the law, she was contacted yesterday informing her that a $630 bill was now due for the diagnostic and repair of a bent sensor wire that runs right along these parts that were replaced and has had no other contact or reason to have been in need of repair. Furthermore, when my husband contacted the shop to get clarification and advocate for my elderly mother, he was told that the sensor was bad and was replaced. Not what was told to my mother. And the charges were quoted as $80-parts, and $550 for 2 hours of diagnostic labor. In any situation, those labor rates are well above regional high averages. We'll be looking to hearing back from the manager today, after he speaks with the technician, as promised. And the Acura that just had a brake job there is our only other car at the moment so we were waiting until we got the truck back, to bring it in for the insanely loud screeching sound coming from the just recently repaired brakes. We will be showing you that when we come to retrieve the truck. I will certainly update my review upon resolution (good or bad) to these matters.
Thank you for letting us know. Please let me know what name you had used. I don't find you in our data base. If you had a problem after bringing your car, as you say, to us, then you should have brought it back. All our work is guaranteed for at least 2 years or 3 years or even lifetime for some. Please call me personally, Nancy, the owner and lets have a conversation
- DuFresne's Auto Service