I was told if I brought my car in the night before, they would work on it the first thing. When I called at 10am, I was told they had not even started working on my car because it was not on the schedule. Not a professional response. The car was ready about 1PM.Second problem which was much larger, the words in the crossword puzzle were wrong.
Walt, I am sorry for the misunderstanding. This is the rule of thumb for future appointments. You can drop you car between 6-9 AM if this doesn't work for you please let us know. And if it is more convenient you can always drop your vehicle the night before and use the night drop. We can not promise that by doing this your vehicle will be worked on first. It depends on which technicians are working in the morning and if they have jobs left over from the day before. Once again I am sorry for any miscommunications on our part. As for the crossword puzzle it was done by the company who mails our our newsletter. I was unaware of any issues.
- DuFresne's Auto Service