PORTLAND AUTO REPAIR

I brought my car for an oil pan gasket leak issue and I had to bring it back a week later since there was still an oil leak/drip. Although the first job fixed the oil pan gasket that I reported, the second source of oil leak was not diagnosed despite the fact that they even went in deep to determine that I had to change my timing belt. This same thoroughness should have been equally applied to find the second oil leak. So I had to come back a week later for the second leak -- not only do I have to take time off work to do this, I also have to spend new labor cost. And on top of this, there was an opportunity to change my spark plugs during the second job, and would have been a minimal added labor, but I was not informed of it until I was picking up the car. So now when I need to change the spark plugs, it will incur another significant labor charges instead of an incremental job cost. The labor cost are not cheap and I feel like I am being stringed along. As of today, it remains to be determined if the oil leak have been fully diagnosed.

They were amazing to work with. My rear brake pads was in a decent condition and they honestly shared it should be ok for another 9 months or so whereas BMW service center sounded like it has to be more urgently done. Dufresne also identified a faulty alternator, ordered a new part from out of state, fixed it and gave my car back ahead of their initial projection date. Will go with them for future services too!

Just walked out the door now. Rude service and unprofessional. Never going back again. Stop sending me any flyers.

Very disappointed in my first experience with this shop. Was hoping for better since this vehicle had been previously serviced here by the previous owner and it was convienant to home. Charged for diagnostic service that I don't believe happened outside of what would normally happen with an oil change. Huge markup on parts quoted.

Dropped my Suburu off for an oil change and to diagnose an issue with windshield washer fluid level low warning. Not convinced they actually diagnosed the issue beyond topping off the fluid and saying the reservior would need to be replaced. When quoting that cost, the mark up on the part was over 75% over the public cost at the dealership (I would expect some markup...but that seems a bit excessive.) I went home and found info on the issue in the Outback forums, including a copy of the TSB for diagnosing that issue. I only had the tools to do the first step, which was checking the sensor connection to make sure it wasn't loose. I followed those instructions and lo and behold, the warning turned off. Very disappointed in my first experience with this shop...was hoping for better since this vehicle had been previously serviced here by the previous owner and it was convienant to home. Update after the response: The dealer's public cost for the part was $101 and your cost was $177. Even if that is only a 57% markup...that's still pretty steep (my cousin runs a shop in Eugene and let me know his typical markup is 20-40%). There wasn't any diagnosis done on the puddle lights as I had already explained that they weren't able to have the bulbs replaced and that what needed to be checked was the fuse/wiring. When I stopped by this morning to ask about these things...that's when a refund should have been offered...I shouldn't have to follow up further...you have my contact information.

Always a pleasure to do business with Dufresne’s

Very prompt, courteous, easy to use business. They do good work !

Super quick and efficient service would definitely recommend

Brought our vehicle in thinking we knew what the problem was since it was at a big dealership and gave us the diagnosis. But Du Fresne actually took the time to find the source of the problem and fix it and saved us thousands of dollars due to error in diagnosis from a dealership that only knows how to ready a computer to fix things. We chose to have them fix it instead of a dealership for the experience and knowledge of how to find and fix the problem.