PORTLAND AUTO REPAIR

My car had check engine light on so I took it in for diagnosis and repair. The diagnosis cost me a little more than I thought. The Nissan dealership in Beaverton charges a flat rate of $110 for diagnosis of "check engine" light. But I paid $150 for diagnosis here. That prompted me to double check the quoted price for fixing the purge valve, which was the diagnosis for the check engine light. Initially, Nissan dealership quotes that it would cost $200 to get it fixed, which was considerably lower. So I went back and forth between Dufresne's and Nissan dealership and eventually it became apparent that there Nissan dealership and Dufresne's were quoting for the two different purge valves (one under the hood and another in the back) So I eventually ended up getting the car serviced at Dufresne's because it was $40 cheaper than the dealership and during the back and forth, Dufresne' s staff were very helpful and courteous. I just wish their prices were a little more competitive and affordable.

Repairs were made that were not needed twice and were a lot higher than many other repair shops. Will no longer trust them to do repairs.

I for sure appreciate your above and beyond service. With Gail not driving it is extremely helpful to have help in getting our cars to you for repair. A BIG THANK YOU. Bob

I was told I would get a call with an estimate. I got a call later that evening saying they already fixed my a/c and it would cost me $260. The main reason I took it there was for the engine knocking. Got a call again saying the reason my check engine light was on was probably a loose gas cap. Again, the reason I took it there was for the engine knocking. I was told that information wasn't passed on so they asked to keep the car overnight stating "I won't charge you anymore I just need more time." Well fast forward to this morning, I get a call saying it was going to be $665. Don't understand how they can just do work without talking to the customer first about the price. The real kicker is when I went to pick it up, the final price was $699. Just randomly decided to do more work without my consent and charge me for it. They weren't apologetic about taking advantage of me, even said the miscommunication must have been on both sides, as if it's my fault that the receptionist didn't mention the whole reason I took my car there in the first place.

Excellent service as always!

I had my car towed to Du Fresne's after hours on a Friday because they work on imports and were open on Saturday. The work was done on-time, as promised, and at the price I agreed to even though there was more work than expected. Very pleasant interactions.

Friendly and professional.

As always, the staff at Du Fresne's provides excellent customer service, responsiveness and thorough quality work. Definitely ahead of other shops when it comes to customer satisfaction and quality auto care.

Did the work quickly and at a reasonable price

Once again I had a great experience at DuFresne's. Electrical issues have a bad reputation but mine was diagnosed and repaired quickly for a good price, and their coupon helped as well. Get on their mailing list!